Privacy Policy

Last updated: 9 April 2026

1. Data controller

The controller of your personal data is:

  • Company name: Altavista Finance, S.L.

  • Tax ID (CIF): B75242602

  • Registered office: Calle de Galileo 25, 6C, 28015 Madrid, Spain

  • Contact email: info@altavistafinance.com

  • Telephone: +34 627 04 67 69

2. Personal data we collect

We collect the personal data you voluntarily provide through our contact form and direct communications:

  • First and last name

  • Email address

  • Telephone number

  • Location of the property of interest

  • Type of financing requested: mortgage, Lombard loan or corporate financing

  • Any additional information you include in the message field

We do not collect special categories of data or detailed financial data through the website. Financial documentation is requested only at later stages of the intermediation process, through secure channels.

3. Purposes of processing

We process your personal data for the following purposes:

  • Handling enquiries: responding to your requests for information and assessing the initial feasibility of your financing project.

  • Commercial communications: sending you information about our services, mortgage market news and relevant content, only if you have given your express consent.

  • Service improvement: analysing the use of our website in aggregated and anonymised form to improve the user experience.

4. Legal basis for processing

  • Legitimate interest —art. 6.1.f GDPR—: for handling pre-contractual enquiries. We understand that, by contacting us, you have a legitimate interest in receiving information about our financial intermediation services.

  • Consent —art. 6.1.a GDPR—: for sending commercial communications. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5. Recipients of the data

Your personal data may be disclosed to the following processors, which are necessary for the provision of our services:

  • Attio —Attio, Inc.—: CRM platform used to manage client relationships and follow up on enquiries. Data processed: name, email, telephone and notes on the enquiry. International transfer under the European Commission’s standard contractual clauses.

  • Google Analytics —Google Ireland Limited—: web analytics tool that collects anonymised browsing data. No identifiable personal data is transmitted. Data processed within the European Economic Area.

  • Trustpilot —Trustpilot A/S—: review platform that may display a widget on our website. Data is shared only if you choose to leave a review voluntarily.

We do not sell, rent or share your personal data with third parties for their own commercial purposes.

6. Retention periods

  • Enquiry data: we keep the information related to your enquiries for a maximum of 3 years from the last contact, so that we can assist you properly if you resume your financing project.

  • Consent for commercial communications: we keep your data for marketing purposes until you withdraw your consent. You can do so at any time through the unsubscribe link included in each communication or by contacting us directly.

  • Browsing data: the anonymised data collected by Google Analytics is retained for 14 months.

7. Your rights

In accordance with the GDPR and the Spanish Data Protection Act (LOPDGDD), you may exercise the following rights:

  • Access: request confirmation of whether we process your data and obtain a copy of it.

  • Rectification: request the correction of inaccurate or incomplete data.

  • Erasure: request the deletion of your data when it is no longer necessary for the purpose for which it was collected.

  • Portability: receive your data in a structured, commonly used format, or request its transmission to another controller.

  • Objection: object to the processing of your data based on legitimate interest.

  • Restriction of processing: request that processing be restricted in the cases provided for by law.

To exercise any of these rights, you can contact us at: info@altavistafinance.com

We undertake to respond to your request within a maximum of one month from receipt.

8. Supervisory authority

If you consider that the processing of your personal data does not comply with current legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency —AEPD—, located at C/ Jorge Juan 6, 28001 Madrid, through its website: www.aepd.es.

9. Changes to this policy

We reserve the right to update this privacy policy to adapt it to new legislation or changes in our processing practices. Any changes will be published on this page with the corresponding update date.